JBD Veterans Unity — Free Membership Testing

Level 1 — 5-Person Website Testing Program

🟢 TESTING LEVEL: FREE MEMBERSHIP

Welcome to Level 1 of the JBD Veterans Unity Website Testing Program.

You will test the website as both a first-time visitor and a Free Member.

Please complete each test in order.

Do not skip ahead or upgrade your membership unless the testing instructions specifically tell you to do so.

We want your real experience.

If something is difficult to find, confusing, broken, or does not work the way you expected, please report it rather than asking for help immediately.

Your feedback will help us improve JBD Veterans Unity before full public launch.

Before You Begin

Make sure you know your Tester ID (Tester 01–Tester 05).
Begin the test while logged out of JBD Veterans Unity Connection Resources & Support when instructed.
Use two browser tabs throughout testing. Keep this Testing Instructions page open in one tab and open the page you are testing in a second tab. This will allow you to complete each test without losing your place in the instructions or on the page being tested.
Use the website naturally. Do not try to find the “correct” answer.
Take a screenshot if you encounter something confusing or broken.
Do not share passwords or sensitive personal information in your testing feedback.
If you encounter a serious payment, privacy, security, or membership-access problem, stop that portion of the test and report it.

TEST 1 — FIRST IMPRESSION

Purpose: Verify that a first-time visitor can quickly understand the purpose of JBD Veterans Unity Connection Resources & Support and determine what to do next without assistance.

Test Tasks

Log out of your member account.
Open the Home page as a first-time visitor.
Spend 2–5 minutes reviewing the Home page without asking anyone for help.
Determine whether the purpose of JBD Veterans Unity Connection Resources & Support is immediately clear.
Determine whether it is clear that the website is designed to help veterans, their families, caregivers, and supporters.
Review the overall appearance for professionalism, readability, and trustworthiness.
Determine whether you can identify what action you should take next without assistance.
Test the primary buttons or links you would naturally select as a first-time visitor.
Record anything that is confusing, unclear, broken, missing, or difficult to understand.
Remember your overall first impression for the Free Membership Final Evaluation.

GO TO HOME PAGE

Tester ID*

Tester 01

Tester 02

Tester 03

Tester 04

Tester 05

Do you understand what JBD Veterans Unity is for?*

Yes

Is it clear that the website is designed to help veterans?*

Yes

Does the website look professional and trustworthy?*

Yes

Could you tell what you should do next without anyone helping you?*

Yes

Was anything confusing when you first opened the website? Please explain.*

What was the first thing that caught your attention?*

First-impression rating — 1 to 10*

Device Used*

Anything else you want us to know about your Test 1 experience?

TEST 2 — NAVIGATION & USABILITY

Purpose:
Verify that a Free Member can navigate JBD Veterans Unity Connection Resources & Support easily, locate important pages and resources without assistance, and return to the Home page using the website's navigation.

Tasks

Start from the Home page.
Find and open the About page.
Find and open the Contact page.
Find and open the Resources area.
Find your State Veteran Resource Center.
Find the Emergency Help & Crisis Support information.
Use the website's navigation to return to the Home page without using your browser's Back button.
Test the main menu and any navigation buttons or links you would naturally use while completing these tasks.
Notice whether any page, menu, button, or link is confusing, difficult to find, broken, or takes you somewhere unexpected.
Remember any navigation problems and your overall experience for the Free Membership Final Evaluation.

Important: Do not continue to Supporting Membership testing yet. Complete all Free Membership tests and submit the Free Membership Final Evaluation first.

GO TO HOME PAGE

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Tester ID*

Tester 01

Tester 02

Tester 03

Tester 04

Tester 05

Were you able to find the About page without help?*

Yes

Were you able to find the Contact page without help?*

Yes

Were you able to find the Resources area without help?*

Yes

Were you able to find your State Veteran Resource Center without help?*

Yes

Were you able to find the Emergency Help & Crisis Support information without help?*

Yes

Were you able to return to the Home page without using your browser's Back button?*

Yes

If you had trouble finding anything, tell us what you were trying to find and what made it difficult.

Navigation ease rating — 1 to 10*

Is there anything you would change to make the website easier to navigate?

TEST 3 — RESOURCE USEFULNESS & ACCURACY

Purpose:
Verify that the State Veteran Resource Center provides useful, clear, accurate, and functional information that helps veterans understand available resources and know where to go for assistance.

Test Tasks

Open your State Veteran Resource Center.
Review the information as if you were a veteran looking for information or assistance.
Determine whether the information is useful and easy to understand.
Check whether the information appears accurate and trustworthy.
Test several resource links and buttons to make sure they open and work correctly.
Look for important veteran resources, benefits, services, or information that may be missing.
Determine whether the page provides enough information to help a veteran understand where to go for additional assistance.
Notice anything that appears outdated, confusing, incomplete, incorrect, or difficult to find.
Record any broken links, buttons, missing resources, or other problems you encounter.
Remember your overall experience with the State Veteran Resource Center for the Free Membership Final Evaluation.

Important: Do not continue to the next Free Membership test until you have completed all Test 3 tasks.

GO TO HOME PAGE

Tester ID*

Tester 01

Tester 02

Tester 03

Tester 04

Tester 05

Did the State Veteran Resource Center provide information that was useful to you?*

Yes

Was the information in your State Veteran Resource Center easy to understand?*

Yes

Was the information in the State Veteran Resource Center accurate based on what you know or could verify?*

Yes

Not Sure

Were the links and buttons you tested working correctly?*

Yes

Some Worked / Some Did Not

If any links or buttons did not work correctly, tell us which ones and what happened.

Did you find the State Veteran Resource Center provided enough information to help you understand where to go for veteran resources and assistance?*

Yes

Not Sure

Was there any veteran resource, benefit, service, or information you expected to find but could not find? If yes, tell us what was missing.

Overall, how useful was the State Veteran Resource Center? Rate it from 1 to 10.*

Is there anything you would change, add, or improve in the State Veteran Resource Center to make it more useful for veterans?

TEST 4 — FREE MEMBERSHIP ACCESS & RESTRICTIONS

Purpose:
Verify that Free Members can access everything included with their membership while correctly being prevented from accessing Supporting Member and Patriot Member content.

Test Tasks

Make sure you are logged in to your Free Membership account.
Access the Member Dashboard and confirm that it opens correctly.
Access the public/free resources available to you and confirm they work normally.
Attempt to access a State Veteran Resource Center that is reserved for Supporting and Patriot Members.
Confirm that your Free Membership does not give you access to the State Veteran Resource Center.
Attempt to access a Premium Resource Center and confirm that access is restricted.
Attempt to access a Veterans Community/Group and confirm that access is restricted.
Review any membership restriction or upgrade message that appears and determine whether it clearly explains that a higher membership level is required.
Find the option to upgrade your membership and confirm that it takes you toward the appropriate membership plans, but do not upgrade yet.
Record anything that allows access when it should not, blocks access when it should not, or gives a confusing membership message.
Remember your overall experience with Free Membership access and restrictions for the Free Membership Final Evaluation.

Important: Remain a Free Member during this test. Do not purchase or activate Supporting Membership until all Free Membership testing has been completed and submitted.

GO TO HOME PAGE

Tester ID*

Tester 01

Tester 02

Tester 03

Tester 04

Tester 05

Were you able to access the Free Membership areas of the website?*

Yes

Some Areas Worked / Some Did Not

Were you able to open and use the veteran resources that are available with a Free Membership?*

Yes

Some Worked / Some Did Not

While using the Free Membership, were you prevented from accessing content that should only be available to Supporting or Patriot Members?*

Yes

Not Sure

While logged in as a Free Member, were you blocked from accessing Supporting Membership-only content?*

Yes

Not Sure

While logged in as a Free Member, were you blocked from accessing the Patriot Members-only Veterans Communities?*

Yes

Not Sure

When you attempted to access Supporting or Patriot-only content, was it clear that you needed a higher membership level to continue?*

Yes

Not Sure

If any membership access or restriction did not work as expected, tell us what you tried to access and what happened.

Overall, how easy was it to understand what you could and could not access with a Free Membership? Rate it from 1 to 10.*

Is there anything you would change, add, or improve about the Free Membership access or restrictions?

TEST 5 — MOBILE & DEVICE USABILITY

Purpose:
Verify that JBD Veterans Unity Connection Resources & Support is easy to use on a smartphone or tablet and that important pages, menus, buttons, links, and resources remain accessible and readable on mobile devices.

Test Tasks

Open JBD Veterans Unity Connection Resources & Support using a smartphone or tablet.
Log in using your Free Membership testing account.
Navigate to at least three different pages, including Resources, Emergency Help & Crisis Support, and About.
Test the main navigation menu and confirm that menu items are easy to find and select.
Review page layouts to make sure text, images, menus, and buttons display correctly.
Check for text that is too small, cut off, overlapping, or difficult to read.
Check for buttons or links that are too small, difficult to select, or positioned incorrectly.
Test several links and buttons to confirm they work correctly on the mobile device.
Confirm that important navigation links and emergency-resource information remain accessible in mobile view.
Rotate the device between portrait and landscape orientation, if supported, and check whether the page remains usable.
Record any layout problems, broken links, difficult-to-use controls, or other mobile-device issues you encounter.
Remember your overall mobile experience for the Free Membership Final Evaluation.

Important: Complete this test using an actual smartphone or tablet whenever possible. Remain logged in as a Free Member and do not advance to Supporting Membership yet.

For this particular test, the tester can then open that same site on their smartphone/tablet and begin the test.

START MOBILE TEST

Tester ID*

Tester 01

Tester 02

Tester 03

Tester 04

Tester 05

What type of device did you use for this test?*

Smartphone

Tablet

Did the Free Membership pages display correctly on your device without text, images, buttons, or other content being cut off or overlapping?*

Yes

Some Display Problems

Were you able to use the website menus and navigate between Free Membership pages easily on your device?*

Yes

Some Navigation Problems

Were the buttons and links easy to tap and did they work correctly on your device?*

Yes

Some Buttons / Links Had Problems

Was the text easy to read on your device without needing to zoom in or repeatedly adjust the screen?*

Yes

Some Text Was Difficult to Read

Were you able to scroll through the pages smoothly without anything freezing, jumping, or making the page difficult to use?*

Yes

Some Scrolling / Page Movement Problems

Were the website forms easy to read, complete, and submit on your device?*

Yes

Some Form Problems

Overall, how easy was the Free Membership website to use on your device? Rate it from 1 to 10.*

Is there anything you would change, add, or improve to make the Free Membership website easier to use on a smartphone or tablet?

TEST 6 — HELP, SUPPORT & EMERGENCY ACCESS

Purpose:
Verify that veterans, family members, caregivers, and supporters can quickly locate and use emergency, crisis, mental health, and support resources when help is needed.

Test Tasks

Start from the Home page.
Find the Emergency Help & Crisis Support page without using these testing instructions to locate it.
Confirm that emergency and crisis support phone numbers and links are easy to find and clearly displayed.
Test the emergency-resource links and buttons to make sure they work correctly.
Check that emergency phone numbers are clearly readable and, on a mobile device, determine whether phone links work properly when selected.
Review the Mental Health Support information.
Review available Family Support information.
Test access to these support resources on both desktop and mobile whenever possible.
Determine whether a veteran experiencing an urgent situation could quickly understand where to go or whom to contact for help.
Look for emergency or support information that appears incorrect, outdated, confusing, missing, or difficult to locate.
Record any broken emergency-resource links, incorrect information, or other serious problems you encounter.
Remember your overall experience with emergency and support access for the Free Membership Final Evaluation.

Important: If you discover an emergency or crisis resource that appears incorrect, unavailable, or nonfunctional, stop that portion of the test and report the problem immediately. Do not wait until the Final Evaluation to report a potentially serious emergency-resource problem.

START HELP & EMERGENCY TEST

Tester ID*

Tester 01

Tester 02

Tester 03

Tester 04

Tester 05

Were you able to find the Emergency Help & Crisis Support information quickly without assistance?*

Yes

Some Difficulty

Were you able to find the Emergency Help & Crisis Support information quickly without assistance?*

Yes

Some Difficulty

Once you found the Emergency Help & Crisis Support information, was it clear what you should do or who you should contact for help?*

Yes

Somewhat Clear

Did the emergency and crisis contact links, phone numbers, or buttons you tested appear to work correctly?*

Yes

Some Worked / Some Did Not

Were you able to find a way to contact JBD Veterans Unity for help or additional support?*

Yes

Some Difficulty

When you found the Contact page or another way to contact JBD Veterans Unity, was it clear how to request help or ask a question?*

Yes

Somewhat Clear

If you had any difficulty finding or using Emergency Help & Crisis Support information or contacting JBD Veterans Unity for additional help, tell us what happened and where you had the problem.

Overall, how easy was it to find and understand the help, support, and emergency information available on the website? Rate it from 1 to 10.*

Is there anything you would change, add, or improve to make it easier for veterans to find and use help, support, or emergency information on the website?

TEST 7 — ACCOUNT, PROFILE & MEMBER DASHBOARD

Purpose:

Verify that a Free Member can sign in, access the Member Dashboard, identify their membership information, use available account and profile features, and locate the correct path for upgrading without accidentally changing membership during Free Membership testing.

TEST TASKS

Sign in using your Free Membership testing account.
Open the Member Dashboard.
Confirm that the Member Dashboard loads correctly.
Review the information and options available to you as a Free Member.
Locate and open your Account Settings.
Locate and open your Profile.
Confirm that your account and profile information can be found and understood.
Locate your membership or subscription information.
Confirm that your current membership is shown as Free Membership.
Locate the option or path for upgrading your membership.
Confirm that you can identify how to upgrade to a higher membership level, but do not purchase, activate, or complete an upgrade.
Test the available Member Dashboard links, buttons, menus, and account options that apply to your Free Membership.
Record anything that is confusing, missing, broken, difficult to find, or does not work as expected.
Remember your overall Member Dashboard, account, profile, and membership-management experience for the Free Membership Final Evaluation.

IMPORTANT

This is a website test. Do not include sensitive personal, medical, financial, or emergency information in the Contact form. If you discover a problem with the form or submission process, record the problem in the Test 8 results.

START MEMBERSHIP TEST

Tester ID*

Tester 01

Tester 02

Tester 03

Tester 04

Tester 05

Were you able to find and open your Member Dashboard without assistance?*

Yes

Some Difficulty

Once you opened your Member Dashboard, was it clear what information and options were available to you?*

Yes

Somewhat Clear

Were you able to find and open your account or profile settings from the Member Dashboard?*

Yes

Some Difficulty

Once you opened your account or profile settings, was it clear where to view or manage your account information?*

Yes

Somewhat Clear

Could you clearly tell from your account or Member Dashboard that you were using a Free Membership?*

Yes

Not Sure

Were you able to find where you could upgrade from a Free Membership to a higher membership level?*

Yes

Some Difficulty

Did the links, buttons, and options you tested from your Member Dashboard work correctly?*

Yes

Some Worked / Some Did Not

If you had any difficulty using the Member Dashboard, account or profile settings, membership information, upgrade option, links, or buttons, tell us what happened and where you had the problem.

Overall, how easy was it to use and understand your Member Dashboard, account or profile settings, and membership information? Rate it from 1 to 10.

Is there anything you would change, add, or improve to make the Member Dashboard, account or profile settings, or membership information easier for veterans to use?*

TEST 8 — FORMS, CONTACT & COMMUNICATION

Purpose:

Verify that a Free Member can locate and use the Contact page and available communication form without assistance, understand what information is required, successfully submit a request, and receive clear confirmation that the request was submitted.

Test Tasks

Start from the Home page.
Find and open the Contact page without using these testing instructions to locate it.
Review the Contact page and determine whether its purpose is immediately clear.
Locate the available Contact form.
Review the form instructions, fields, and required information.
Determine whether it is clear what information you need to provide.
Complete the Contact form using appropriate testing information.
Check whether required fields are clearly identified.
Attempt to submit the Contact form.
Confirm whether the form submits successfully.
Check whether you receive a clear confirmation that your message or request was submitted.
Determine whether it is clear what will happen next or how JBD Veterans Unity Connection Resources & Support will respond.
Record anything that is confusing, broken, missing, difficult to use, or does not work as expected.
Remember your overall Contact and communication experience for the Free Membership Final Evaluation.

Important: Do not continue to Supporting Membership testing yet. Complete and submit all Free Membership tests first.

START MEMBER ACCOUNT TEST

Tester ID*

Tester 01

Tester 02

Tester 03

Tester 04

Tester 05

Were you able to find and open the Contact page without assistance?*

Yes

Some Difficulty

Once you opened the Contact page, was it clear how to contact JBD Veterans Unity or submit a question or request?*

Yes

Somewhat Clear

Was the Contact form easy to understand and complete?*

Yes

Some Difficulty

Was it clear which information was required before you could submit the Contact form?*

Yes

Not Sure

Were you able to submit the Contact form successfully?*

Yes

Submission Problem

After submitting the Contact form, did you receive a clear confirmation that your message or request was submitted?*

Yes

Not Sure

After submitting the Contact form, was it clear what would happen next or how JBD Veterans Unity would respond?*

Yes

Somewhat Clear

If you had any difficulty finding, completing, or submitting the Contact form, or understanding what would happen after submission, tell us what happened and where you had the problem.

Overall, how easy was it to find, complete, and submit the Contact form and understand the communication process? Rate it from 1 to 10.*

Is there anything you would change, add, or improve about the Contact form or the way JBD Veterans Unity communicates with veterans who request help or information?

TEST 9 — ACCESSIBILITY & READABILITY

Purpose:
Verify that JBD Veterans Unity Connection Resources & Support is readable, understandable, and reasonably easy to navigate for visitors with different accessibility needs.

Test Tasks

Review at least four different website pages.
Check whether headings and body text are easy to read.
Look for text that is too small, crowded, cut off, overlapping, or difficult to understand.
Check whether text can be clearly distinguished from its background.
Review buttons and links to determine whether they are easy to identify and select.
Confirm that headings and sections follow a logical reading order.
Review images and graphics and determine whether important information is understandable without relying only on the image.
Check forms and form instructions for clarity and ease of use.
Use keyboard navigation where possible and determine whether important links, buttons, menus, and form controls can be reached and used.
Increase the browser's text size or zoom and determine whether the page remains readable and usable.
Check both desktop and mobile views whenever possible.
Record any accessibility, readability, navigation, or usability problems you encounter.
Remember your overall accessibility experience for the Free Membership Final Evaluation.

Important: Report any problem that could prevent a veteran from reading important information, navigating the website, completing a form, or reaching emergency assistance.

START ACCESSIBILITY TEST

Tester ID*

Tester 01

Tester 02

Tester 03

Tester 04

Tester 05

Was the text throughout the Free Membership pages easy to read?*

Yes

Some Text Was Difficult to Read

Could you clearly read the text against the background colors throughout the pages you tested?*

Yes

Some Contrast Problems

Did the headings and page sections make the information easy to follow and understand?*

Yes

Somewhat

Were buttons and links easy to see, understand, and use?*

Yes

Some Were Difficult to Use

Did the images and other visual content display clearly without making the pages difficult to read or understand?*

Yes

Some Problems

When you increased the browser zoom or text size, did the page remain readable and usable without important information being cut off or overlapping?*

Yes

Some Display Problems

Not Tested

If you found any text, contrast, heading, button, link, image, zoom, keyboard, or other accessibility problem, tell us what happened and where you noticed it.

Overall, how easy was the Free Membership website to read, understand, and use? Rate it from 1 to 10.*

Is there anything you would change, add, or improve to make the Free Membership website more accessible and easier for veterans to read and use?

TEST 10 — OVERALL FREE MEMBERSHIP EXPERIENCE & FINAL EVALUATION

Purpose:
Complete a final review of your Free Membership experience and submit your findings after completing Tests 1–9.

Test Tasks

Confirm that you have completed Tests 1–9.
Think about your entire experience from first visiting the website through creating and using your Free Membership account.
Consider how easy the website was to understand and navigate.
Consider whether the free resources were useful, clear, and trustworthy.
Consider whether important links, buttons, forms, and pages worked correctly.
Consider whether Free Membership access and paid-membership restrictions worked correctly.
Consider your experience using the website on desktop and mobile devices.
Consider the accessibility and readability of the website.
Review any problems, missing information, broken links, confusing instructions, or recommendations you recorded during Tests 1–9.
Complete the Free Membership Final Evaluation and provide clear details about any problems you discovered.
Submit the Final Evaluation only after you are satisfied that your testing is complete.

Important: Completing and submitting the Free Membership Final Evaluation officially completes Level 1 testing.

Do not begin Supporting Membership Testing until your Free Membership testing has been completed and submitted.

COMPLETE FREE MEMBERSHIP FINAL EVALUATION

Tester ID*

Tester 01

Tester 02

Tester 03

Tester 04

Tester 05

After completing the Free Membership tests, was the overall Free Membership website easy to understand and use?*

Yes

Somewhat

Was it clear what resources, information, and features are included with a Free Membership?*

Yes

Somewhat Clear

Based on your testing, do you believe the Free Membership provides useful value to veterans?*

Yes

Not Sure

After completing these tests, would you feel confident using JBD Veterans Unity to look for veteran resources, information, or assistance on your own?*

Yes

Not Sure

Based on the Free Membership experience you tested, would you recommend JBD Veterans Unity to another veteran?*

Yes

Maybe

Did you find any problem during TESTS 1 through 9 that you believe should be corrected before the Free Membership is made available to the public?*

Yes

Not Sure

If you found any problem that should be corrected before launch, tell us what the problem is, where you found it, and why you believe it should be corrected.

What did you find most useful about the Free Membership experience?

What did you find least useful, most confusing, or most difficult about the Free Membership experience?

Overall, how would you rate the complete Free Membership experience? Rate it from 1 to 10.*

Based on your testing, do you believe the Free Membership is ready for veterans to use?*

Yes

Yes, After Minor Corrections

Not Sure

What is the single most important change or improvement you would recommend before the Free Membership is officially launched?

Is there anything else you would like JBD Veterans Unity to know about your Free Membership testing experience?

LEVEL 1 — FREE MEMBERSHIP TESTING COMPLETE

Thank you for completing the Free Membership Testing Program.

After submitting your Test 10 Final Evaluation, STOP HERE.

Do not purchase, activate, or begin Supporting Membership testing until you are instructed to continue.

Your submitted results will be reviewed before you advance to Level 2 — Supporting Membership Testing.

Thank you for helping improve JBD Veterans Unity Connection Resources & Support before public launch.

JBD Veterans Unity — Free Membership Testing

Level 1 — 5-Person Website Testing Program

🟢 TESTING LEVEL: FREE MEMBERSHIP

Before You Begin

TEST 1 — FIRST IMPRESSION

Test Tasks

TEST 2 — NAVIGATION & USABILITY

Tasks

TEST 3 — RESOURCE USEFULNESS & ACCURACY

TEST 4 — FREE MEMBERSHIP ACCESS & RESTRICTIONS

TEST 5 — MOBILE & DEVICE USABILITY

TEST 6 — HELP, SUPPORT & EMERGENCY ACCESS

TEST 7 — ACCOUNT, PROFILE & MEMBER DASHBOARD

TEST TASKS

Sign in using your Free Membership testing account.

Open the Member Dashboard.

Confirm that the Member Dashboard loads correctly.

Review the information and options available to you as a Free Member.

Locate and open your Account Settings.

Locate and open your Profile.

Confirm that your account and profile information can be found and understood.

Locate your membership or subscription information.

Confirm that your current membership is shown as Free Membership.

Locate the option or path for upgrading your membership.

Confirm that you can identify how to upgrade to a higher membership level, but do not purchase, activate, or complete an upgrade.

Test the available Member Dashboard links, buttons, menus, and account options that apply to your Free Membership.

Record anything that is confusing, missing, broken, difficult to find, or does not work as expected.

Remember your overall Member Dashboard, account, profile, and membership-management experience for the Free Membership Final Evaluation.

IMPORTANT

This is a website test. Do not include sensitive personal, medical, financial, or emergency information in the Contact form. If you discover a problem with the form or submission process, record the problem in the Test 8 results.

​

TEST 8 — FORMS, CONTACT & COMMUNICATION

TEST 9 — ACCESSIBILITY & READABILITY

TEST 10 — OVERALL FREE MEMBERSHIP EXPERIENCE & FINAL EVALUATION